When it comes to finding the right project management solution, the support you receive can make a huge difference to your success.
While a lot of service providers will shower you with support while you’re making a decision, how can you know that support wants quickly be removed when your payment details have been handed over?
Because WorkGuru’s sincere goal is to help other businesses succeed, making sure our customers have access to support has always been a top priority. Don’t just take our word for it though, our clients also rave about the service they receive. Every time we discuss what customers love, the service they receive is high on the list.
Here are the top things WorkGuru’s support team does well…
Taking suggestions on board
WorkGuru was originally created because there was nothing like it on the market. The co-founders got frustrated that they weren’t able to solve their client’s problems as business consultants. This mindset hasn’t gone anywhere, and the development team are always busy working on new features to solve new problems. We listen to the needs of our clients and when we identify a trend in these requests, we prioritise finding a solution.
In my experience, there has been no other product that has been as versatile to add in features that we need.
Glen, Border Fabrication
And, because we are constantly improving and enhancing the software, the value for our clients just keeps increasing.
The software keeps developing, so our savings are just exponential as we get access to more and more tools
Michael, Hydromech Hoist & Crane
Ongoing support from day one
WorkGuru’s Aussie based development team are available five days a week to help clients. The team are just an email away and are ready to help the team.
When onboarding WorkGuru offers free support, with training before sign up and implementation support. We’ve also partnered with implementors around the country so you can access top quality support. So, even before you sign up, you can be assured that you have resources and help behind you.
Alongside the support team, you can also access 100s of pages of support 24/7 on our support site. With general advice on how to get set-up, to step-by-step guides on how to use the powerful features, the support website is a great place to start looking for help. You can also find great resources, like document templates, that can help you get started smoother.
I really can’t fault WorkGuru for service, I’d rate it really highly.
Craig, Craven Industries
WorkGuru really care about customer success
The whole team takes a genuine interest in our business and improving our performance using technology. We really value customer service for our clients so know what it takes to go that little bit extra.
Rhiannan, Fortuna Straightline Engineering
At WorkGuru, we like to think that we are on the same team as our customers and partners. The more successful our customers are, and the more value we can help them get from WorkGuru, then everyone is winning. We are always honest and will try to help your business first and will be hinsest about how good a fit we think WorkGuru will be for your business.
If you want to experience WorkGuru’s customer service for yourself, book a free training session. The session will let you get hands-on with the platform and see for yourself if the solution will work for you. We will take all the time you need, from twenty minutes to a couple of hours, to answer all the questions you have and make sure that the platform can do everything your business needs.