Integrated Water Management (iH2OM)
Summary:
The story of iH2OM is a powerful testimony to the incredible potential of technology and innovation. As a leader in the water treatment industry, their journey with WorkGuru serves as an uplifting example for businesses in all fields.
About the company
Since its inception in 2011, Integrated Water Management (iH2OM) has been at the forefront of the water treatment industry. Its mission is to create innovative and tailored solutions for clients in Australia, Asia, and New Zealand.
They specialise in wastewater, cooling water, boiler water treatment, advanced water treatment, potable water clarification, and disinfection services, iH2OM has been a trusted partner in many sectors.
The challenge for IH2OM
As Integrated Water Management grew, it encountered operational complexities threatening its trajectory towards enhanced profitability and scalability. Maria Kambouris, a central figure in iH20M’s story, shared insights into the frustrations of managing a multifaceted business with tools that were no longer fit for purpose.
Before moving with WorkGuru, the company used Reckon software for accounting. However, it was unsuitable for its fast-paced, multidimensional business, leading to a pressing need for a more robust and integrated system.
“Our previous system just wasn’t equipped to handle the demands of managing a complex and fast-growing business.”
– Maria Kambouris, Director
Key Benefits
Enhanced Efficiency
Real-time Stock Monitoring
Optimised Inventory
Improve Customer Service
The search for a solution
iH2OM turned to WorkGuru, a solution recommended by its accountants and facilitated by The Rype Group. WorkGuru offers a comprehensive set of tools for inventory management, customer relationship management, and real-time operational support. This solution provided the company with the robust and integrated system it needed.
The introduction of WorkGuru was a big step forward for iH2OM. The integration process involved a detailed look at their current processes to find areas for improvement. Both teams worked closely together to make the transition seamless. WorkGuru provided them with thorough training on data entry, retrieval, report creation, and effective collaboration so they’d be all set to use the platform fully.
“WorkGuru provided a comprehensive set of tools for inventory management, customer relationship management, and real-time operational support. Their support and training programs have transformed our operations, allowing us to focus more on growth and less on daily challenges.”
Maria Kambouris
Director at Integration Water Management
The results with WorkGuru
The implementation of WorkGuru has underscored the importance of reliable support and the value of a system that can handle multiple processes simultaneously. With local support and comprehensive training programs, the company has made a substantial shift towards a more efficient operational framework.
The team is now better equipped to manage projects and workflows with greater efficiency. The new software facilitates quick identification and resolution of customer issues, thereby improving customer service. Overall, the transition to WorkGuru has been a success and positions iH2OM for ongoing growth and success in the future.
“We needed stock monitoring and CRM capabilities in the new software, and WorkGuru provided it in one platform. And WorkGuru’s help desk was with us throughout the transition. We needed a help desk that we could rely on.”
– Maria Kambouris, Director at iH2OM
Conclusion
The story of iH2OM is a powerful testimony to the incredible potential of technology and innovation. As a leader in the water treatment industry, their journey with WorkGuru serves as an uplifting example for businesses in all fields. This narrative showcases iH2OM’s unwavering commitment to excellence and shows how digital transformation can unlock new levels of growth and scalability.
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