Fortuna Straightline Engineering has provided excellent truck maintenance services for almost 80 years. However, the company faced significant operational difficulties due to its outdated business management processes. Its manual invoicing methods were time-consuming and prone to errors, especially for complex and long-term projects. This led to delays in project completion and customer dissatisfaction.

These outdated methods reduce operational efficiency and impact their ability to respond promptly to client needs—a critical factor in an industry where timely service is paramount. 

Fortuna recognised the need for modernisation and took the initiative to find a new solution. They sought a system to meet their needs, improve service delivery, remain competitive, and prioritise customer satisfaction. After thorough research and consultation with the WorkGuru team, they implemented the system. The process involved data migration, staff training, and system customisation to suit Fortuna's specific needs.

Fortuna harnessed the power of WorkGuru’s customisable features to streamline project management and enhance service efficiency. Implementing simplified job card management and accessible vehicle histories via WorkGuru’s templates has notably relieved administrative burdens, empowering the team to focus more on client service and less on paperwork. This allows the team to manage long-term projects effectively with detailed tracking and timely billing.

“Creating a new ‘project’ for each job in WorkGuru is incredibly simple, and keeping the one card right through when we invoice the client saves a heap of time.”

WorkGuru’s responsive customer support team has been a true partner in tackling challenges and ensuring that Fortuna continues to deliver exceptional service. This ongoing support has reassured Fortuna that they are not alone in their journey towards operational excellence.