Because so much of your project data is stored there, your business needs job costing software that you can rely on. That includes having the support you can rely on when you have questions.
When it comes to finding the right job costing solution, the support you receive can make a huge difference to your success.
While a lot of service providers will shower you with support while selling to you, how can you know that support wants quickly be removed when your payment details have been handed over?
One of the best ways is listening to reviews and case studies from existing customers. With so many reviews available online, bad customer service comes to light quickly. On the flipside, WorkGuru.io clients also rave about the service they receive.
Here are the top things that we hear from our customers about our support.
WorkGuru was originally created because there was nothing like it on the market. The co-founders got frustrated that they weren’t able to solve their client’s problems as business consultants.
This mindset hasn’t gone anywhere, and the development team are always busy working on new features to solve new problems. We listen to the needs of our clients and when we identify a trend in these requests, we prioritise finding a solution.
“In my experience, there has been no other product that has been as versatile to add in features that we need.”Glen, Border Fabrication
Read more about Border Fabrication in their case study
Because we are constantly improving and enhancing the software, the value for our clients just keeps increasing. Last year, we released over 300 new updates to WorkGuru.io, with tonnes of new features.
Here is a brief summary of the top releases from last year in just three minutes.
“The software keeps developing, so our savings are just exponential as we get access to more and more tools”Michael, Hydromech Hoist & Crane
WorkGuru’s Aussie based development team are available five days a week to help clients. The team are just an email away and are ready to help the team.
When onboarding WorkGuru offers free support, with training before sign up and implementation support. We’ve also partnered with implementers around the country so you can access top quality support.
So, even before you sign up, you can be assured that you have resources and help behind you.
Alongside the support team, you can also access 100s of pages of support 24/7 on our support site. With general advice on how to get set up, step-by-step guides on how to use the powerful features, the support website is a great place to start looking for help. You can also find great resources, like document templates, that can help you get started smoother.
“I really can’t fault WorkGuru for service, I’d rate it really highly.”Craig, Craven Industries
Read Craven Industries Case Study
“The whole team takes a genuine interest in our business and improving our performance using technology. We really value customer service for our clients so know what it takes to go that little bit extra.”Rhiannan, Fortuna Straightline Engineering
The more successful our customers are, the more value we can help them get from WorkGuru, so everyone wins. We are always honest and will try to help your business first and will be honest about how good a fit we think WorkGuru will be for your business.
WorkGuru.io was built to fill a gap in the market, it isn’t a perfect fit for every single businesses' needs. We built it for businesses that need stock and job costing in one place and work on large scale products. We’re focused on building long term relationships so we’ll be honest with you about how well we feel WorkGuru.io can help you.
Book a free training session! The session will let you get hands-on with the platform and see for yourself if the solution will work for you. We will take all the time you need, from twenty minutes to a couple of hours, to answer all the questions you have and make sure that the platform can do everything your business needs.