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Fortuna straightline engineering

Summary:

Fortuna Straightline Engineering partnered with WorkGuru to modernise its outdated business processes. This collaboration improved operational efficiency and profitability while maintaining high-quality service. By adopting WorkGuru's solutions, Fortuna set a new industry standard in managing complex projects.

About Fortuna Straightline Engineering

Founded in 1943, Fortuna Straightline Engineering has been a cornerstone in the Brisbane trucking industry, known for its high levels of personal service and technical expertise. Fortuna has a dedicated team of five mechanics who provide maintenance and repair services for various truck makes and models. They ensure top-notch service for long-term residential, industrial, and commercial subdivision projects.
Fortuna Straightline Engineering

The Challenge For Fortuna

Fortuna Straightline Engineering has provided excellent truck maintenance services for almost 80 years. However, the company faced significant operational difficulties due to its outdated business management processes. Its manual invoicing methods were time-consuming and prone to errors, especially for complex and long-term projects. This led to delays in project completion and customer dissatisfaction.

These outdated methods reduce operational efficiency and impact their ability to respond promptly to client needs—a critical factor in an industry where timely service is paramount. 

Fortuna recognised the need for modernisation and took the initiative to find a new solution. They sought a system to meet their needs, improve service delivery, remain competitive, and prioritise customer satisfaction. After thorough research and consultation with the WorkGuru team, they implemented the system. The process involved data migration, staff training, and system customisation to suit Fortuna's specific needs.
Our customers' trucks are their livelihoods, and any delay in getting them back on the road directly impacts their business—and ours. Our previous system just wasn’t equipped to handle the demands of managing long-term, detailed projects effectively.

- Rhiannan Barlett, Office Manager

Key Benefits

Customisable solution
Easy Invoicing
Operational efficiency
Responsive Support

THE SEARCH FOR A SOLUTION

How WorkGuru Set-Up Fortuna Straightline Engineering For Another 80 Years Of Success
Fortuna harnessed the power of WorkGuru’s customisable features to streamline project management and enhance service efficiency. Implementing simplified job card management and accessible vehicle histories via WorkGuru’s templates has notably relieved administrative burdens, empowering the team to focus more on client service and less on paperwork. This allows the team to manage long-term projects effectively with detailed tracking and timely billing.

“Creating a new ‘project’ for each job in WorkGuru is incredibly simple, and keeping the one card right through when we invoice the client saves a heap of time.”

WorkGuru’s responsive customer support team has been a true partner in tackling challenges and ensuring that Fortuna continues to deliver exceptional service. This ongoing support has reassured Fortuna that they are not alone in their journey towards operational excellence.
"Using the WorkGuru templates, we have customised the entire platform to suit our exact requirements. We have even set it up so when a truck comes in for some new work, we can do a simple search and bring up the entire work history."
Rhiannan
Fortuna Straightline Engineering

THE RESULTS WITH  WORKGURU

“Now, sometimes I find myself cleaning the workshop just to do something because WorkGuru saves us so much time on what used to be manual tasks.”

 - Rhiannan Bartlett, Fortuna Straightline Engineering
WorkGuru has dramatically enhanced Fortuna's efficiency and profitability, mainly by reducing time spent on administrative tasks. This shift has allowed the team to concentrate more on client service and less on paperwork, effectively managing long-term projects with detailed tracking and timely billing. As a result, customer satisfaction has increased by 20%, and the number of projects completed on time has doubled.

Rhiannan explained to the WorkGuru team, “Creating a new project for each job is incredibly simple, and keeping a single card throughout the process until invoicing saves us a heap of time.

WorkGuru's support helped Fortuna optimise their business processes, resulting in dramatic improvements. Rhiannan stated, “[...] the WorkGuru team has always made themselves available to resolve any issues or adjust templates, ensuring we continually optimise our operations and service delivery.

Conclusion

Integrating WorkGuru within Fortuna Straightline Engineering exemplifies the transformative power of modern management tools in traditional industries. This partnership has streamlined Fortuna's operations and enhanced their service delivery and customer satisfaction. Fortuna's journey with WorkGuru is a compelling case for other businesses in the industry to consider similar innovations to remain competitive and responsive to market demands.
Let WorkGuru help you lead your industry with cutting-edge solutions. Contact us for tailored solutions to improve your business operations. Schedule a free trial today to experience the benefits we brought to Fortuna.

businesses who use workguru, love it

Before WorkGuru, we might not have realised we already had $50,000 worth of stock on hand and ordered more unnecessarily. Thanks to WorkGuru, our operations are smoother, our team is better equipped, and our clients are happier. It’s a win-win for everyone involved.
Michael
Hydromech Hoist and Crane
We love the ability to customise many of the features to suit our business and it has definitely had a positive impact on our understanding of what jobs make us money and what jobs don’t.
Rhiannan
Fortuna Straightline Engineering
A lot of apps do one thing really well but could never do everything we needed. WorkGuru is just different...Things are just where you'd expect them to be. The whole platform is super intuitive. We've always felt that WorkGuru has our back. I'd happily give them a 10/10 for customer service.
Nolan
Conveyor Belt Company