How WorkGuru.io backs great job costing with great support

When choosing job costing software, it's not just about the features—it’s also about the job costing support you get. Access to reliable customer support ensures that your team can maximise efficiency, reduce downtime, and get answers fast when challenges arise.

While many software providers focus on onboarding, what happens after you’ve signed up? Too often, businesses experience reduced support once they’ve made a purchase. At WorkGuru, we take a different approach. We aim to ensure that businesses using our job costing software always get the support they need to thrive.

What Makes WorkGuru’s Job Costing Support Stand Out?

We Listen to Our Customers and Improve Constantly

WorkGuru was built because there wasn’t a job-costing solution that solved real problems for businesses managing stock and projects. That same customer-first mindset is what drives our support today.

We don’t just provide customer support—we actively listen to feedback and improve the platform based on real user needs.

Over 300 New Features and Updates

Because we are constantly improving and enhancing the software, the value for our clients keeps increasing. Last year, we released over 300 updates to WorkGuru.io, introducing powerful new features that help businesses manage their projects and costs more efficiently.

As Glen Carrigan from Border Fabrication put it:

“In my experience, there has been no other product that has been as versatile to add in features that we need.”

Read how Border Fabrication Engineering went from chaos to control with WorkGuru.

By continuously evolving, WorkGuru ensures that its job costing software stays relevant, powerful, and responsive to business needs.

Ongoing Support from Day One

From the moment you start using WorkGuru’s job costing software, you can access comprehensive support resources.

• Aussie-based support team available five days a week
• Free onboarding and implementation training
• Access to implementation partners across the country
• 24/7 support portal with guides, forums, FAQs, and templates

Whether you’re just getting started or need advanced troubleshooting, our team is just an email away. Craig from Craven Industries rates WorkGuru highly for its commitment to support:

“I really can’t fault WorkGuru for service, I’d rate it really highly.”

Training and Documentation to Keep You in Control

We understand that not every issue requires direct support. That’s why WorkGuru provides extensive self-help resources, including:

• Step-by-step guides to walk you through every feature
• Best practice workflows to optimize your job costing processes
• Video tutorials for hands-on learning
• Industry templates to help you get started faster

Whether you prefer self-service support or direct assistance, we ensure you always have the resources to succeed.

Customer Success is Our Priority

At WorkGuru, our success is directly tied to your business success. We don’t just sell software—we build long-term relationships by ensuring you get the most value from WorkGuru.

As Rhiannan from Fortuna Straightline Engineering shares:

“The whole team takes a genuine interest in our business and improving our performance using technology. We really value customer service for our clients so know what it takes to go that little bit extra.”

Our approach is simple: If WorkGuru is the right fit for your business, we’ll make sure you have the support to succeed. And if it’s not the right fit, we’ll be honest about that too.

Try WorkGuru's Job Costing Support for Yourself

Want to see how WorkGuru’s job costing software and support team can help your business? Book a free training session today and get:

• Hands-on with the platform.
• Ask all your questions in a personalised session.
• See How WorkGuru can improve your job costing process.

Get in touch today and experience job costing support that puts your business first.